The following terms are applicable if you have purchased any products from himalayanmerch.com.

Cancellation of Unprocessed Orders

You are permitted to cancel your order or some products included in an order without any conditions given that it’s before the ordered product(s) have been dispatched from our warehouse. To cancel, contact us by filling this form or write us an email to [email protected] .

Conditions for the Return of Delivered Orders

  • If you have not opened the product(s) but have just had a change of heart, we can provide a refund given that you pay for the delivery charge.
  • Products can be returned if the products are faulty but notification for returns should be sent within 7 days from the date of arrival.
  • Products must not be used or damaged by the customer for it to be eligible for return.
  • Himalayan Merch will also pay the return shipping costs if the return is a result of our error.
  • The refund will be done within 7 days of the product’s arrival to us. Please be sure to contact us as soon as possible before returning a damaged or incorrect item: [email protected]
  • Himalayan Merch reserves the right to refuse the returns of any products or merchandise that does not meet the above conditions in our sole discretion.

Process for Cancellation and Returns

Customers can contact us for any queries regarding returns and refunds:

Shipping returns

To return your product, you should mail your product to: {Mandala Plaza, Main Street Lakeside, Pokhara 06, Gandaki, Nepal}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.