Returns & Refund Policy

At Himalayan Merch, we strive to ensure that you are completely satisfied with your purchases. We understand that buying personal items online can be challenging, and we are here to support you. If you are not satisfied with your product or if it arrives damaged, you are welcome to return it.

Return Process:

• Contact Us: Before initiating a return, please reach out to us via email or complete our contact form. We will provide you with a return address tailored to your specific location. If your item is incorrect or damaged, it is also essential to use the contact form to inform us so we can expedite the process and ensure your issue is addressed promptly.
• Return Window: Items must be returned within 14 days of delivery for a refund to the original method of payment.
• Shipping Method: You may return the items using any mail carrier of your preference. Please note that return shipping costs are not covered by Himalayan Merch.

Refunds:

• Upon receiving the returned item and verifying its condition, we will process your refund. Please be aware that refunds will not include the original shipping costs.

Our Commitment: We are dedicated to providing you with exceptional service and ensuring your complete satisfaction. If the items purchased do not perfectly fit your needs and daily practice, do not hesitate to reach out to us. Our ultimate goal is to ensure you are 100% satisfied with every purchase.

Contact Information: Himalayan Merch Multi Investment Pvt Ltd Thirbam Sadak, House no. 143 Baluwatar, Kathmandu 44600

Email: [email protected]

We appreciate the opportunity to serve you better and look forward to addressing any concerns you might have.